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Automation helps business continuity. This is how

Robotic hand pressing a keyboard on a laptop 3D rendering

Automation helps business continuity. This is how

Every company should have a business continuity plan, and it’s wise to automate the procedures involved. One of the first reasons it is linked to continuity is that automation consists of the standardization of processes and control of quality.

One of CRG’s partners, Automation Anywhere, released a study called State of Intelligent Automation Report, Automation Now & Next 2022. It comprises the efforts, experiences, and projections of more than 1,000 automation leaders and more than 3,800 Automation Anywhere customers. Among the people consulted, it includes representatives from various businesses, like  Healthcare, Banking and Financial Services, or Energy & Utilities.

Part of the study pays attention to how businesses deal with the challenges related to inflation, the post-pandemic effects, and public health concerns. In this context, many organizations still need help to hit their product, service, and customer experience goals. While keeping the business firm and sustainable, many companies rely on intelligent automation for several processes.

Although companies are aware of the integral benefits that automation provides to businesses, and it has become a core component of strategic plans, if companies want to stay updated and grow towards this path, they need to keep investing in automation.

In concordance to building new strategies with automation included, three trends stand out. Automation Anywhere’s report highlights them in this way.

1- Disruption avoidance

Taking aside any human error is a vital part of automation’s role. Automation enables continuity during supply chain issues, worker shortages, and logistical roadblocks by filling gaps in operations and customer experiences. Additionally, quality and accuracy improvements in automation processes.

2- Labor shortage mitigation

Automation helps business continuity, reducing the risk of disruption to staffing. In contexts where a great resignation happens or in other staffing shortages, automation becomes a strategic solution to staffing shortages through improved worker satisfaction and retention.

3- Increased (and proven) ROI

Top performers organizations are the best example of how the return on investment improves with automation. According to Automation Anywhere, the average return on investment has more than doubled to 6.8x. What it shows is that automation is a worthwhile investment even in times of economic austerity.


For higher-value work, Automation Anywhere clients say they can refocus their attention to automate at least 30% of tasks. Learning how automation helps business continuity is the best way of understanding the importance of increasing the automation budget.

In CRG we feel optimistic about how we can help businesses improve their long-term operational performance. Providing the Automation Anywhere services, among the other specializations we provide, allows us to address issues in different directions proactively. If you’re interested in learning more about these opportunities, reach out.

Written by: Arturo Prado

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